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Community Transport


The aim of our Community Transport Services is to assist frail older people, people with a disability and carers to remain living longer in their own homes and to prevent their inappropriate or premature admission to residential care. 

People who use our transport services are either permanently or temporarily transport disadvantaged. Transport disadvantaged is defined but not limited to the following:

  • Mobility issues
  • Frail aged, younger people with a disability (including mental illness) and their carers
  • Unable to use private or public transport
  • No relative or friend who could transport the person to BBCH programs/services or to other appointments.

Types of Community Transport Services

Our community transport services consists of:

  • Group Transport —Community Transport Internal — transports people to BBCH programs. It is offered to our Service Users who are required to attend the following BBCH programs:

Planned Activity Groups (PAG)

Gentle Exercise Group

Tai Chi

Cardiac Group

Strength Training

Falls Mobility Group

Mobility Group



  • Individual Transport —TransAccess Program — provides a quality door-to-door, transport service.  TransAccess is also a central point of contact for information, referral and advocacy regarding local transport options for transport disadvantaged people. Due to limited resources TransAccess program does not commit to regular bookings.  Appointments are generally one-offs rather than permanent weekly bookings.

Who is eligible?

Generally people who have difficulty accessing public or private transport and are:

  • Frail, older people (aged 65 years and over or 50 years and over for Aboriginal and Torres Strait Islander people)
  • People aged 50 years and over on a low income who are homeless or at risk of homelessness as a result of experiencing housing stress or not having secure accommodation
  • People under 65  with a disability that affects their mobility (permanent or temporary)
  • Carers

How to access Community Transport Services

Connect Health & Community is a provider of the Commonwealth Home Support Program (CHSP) and of the Home and Community Care (HACC) program.

For people aged 65 years and over or 50 years and over for Aboriginal and Torres Strait Islander people, people on a low income who are homeless or at risk of homelessness and carers must register with My Aged Care to access our transport services.

For people under 65 years who have a disability or carers please contact us directly for further information: 9575 5386

Or complete our Community Transport Registration Form and ensure you have read our Community Transport Services- Service User Information

Please mail or scan your completed Community Transport Registration Form to:

Scanned copy to:

Mail to:

Connect Health & Community TransAccess


Bentleigh East 3165

What is My Aged Care?

My Aged Care is a one-stop-shop for aged services and information in Australia. The services include allied health services, aged care homes, respite and help in your own home including community transport.

When you contact the My Aged Care centre they will register you and conduct a screening process over the phone and then either;

  • Refer you directly to a  service provider such as Bentleigh Bayside Community Health 
  • Refer you for a face to face home support assessment conducted by the My Aged Care Regional Assessment Service
  • Provide information about non-Commonwealth funded services as appropriate

Once you have been referred to Connect Health & Community by the My Aged Care we will contact you to ascertain your transport needs.

We strongly recommend if you require Transport when you contact My Aged Care to inform them that Connect Health & Community is your preferred service provider.

My Aged Care website:

My Aged Care Call Centre: 1800 200 422

View MAC Brochure

Once you have registered with My Aged Care we require you to complete

Community Transport Registration Form and please ensure you have read our Community Transport Services- Service User Information


Please do not hesitate to contact us if you require further information:
Group Transport, your Activity Leader can provide you with further information call us:  9575 5312

Individual Transport- call TransAccess directly on: 9575 5386


Other related Transport Services we provide

Bus Share Register

The TransAccess Program coordinators a Bus Share Register (BSR) (link to BSR page) which provides community organisation the ability to hire bus/es at reasonable cost through our BSR registry. For Further information on our BSR please TransAccess: or click here to visit BSR page

Driver Awareness Training

TransAccess provides Driver Awareness Training to organisations that want to ensure their mini bus drivers (volunteers and paid staff) are confident and can safely transport people, on a fee for service basis. We have been delivering Driver Awareness Training to organisations for 10 years.

Our training program contains a practical session using your own/or one of our minibuses in a controlled environment to practice low speed manoeuvring and strategies for avoiding low speed accidents  as well as a theory component. Our training is delivered by highly experienced staff and here are some of the topics we deliver in our Training:

  • Safety duties of drivers and obligations under the Bus Safety Act
  • Understanding and proper use of common vehicle safety features
  • Factors which affect a driver’s ability to drive
  • Safe driving techniques & avoiding accidents
  • Preparing for the trip
  • Safe carriage of passengers and equipment and much more.

Feedback from participants from our recent Training Sessions:

“I found both practical and theory sections very useful. Both presenters were very knowledgeable and patient and lovely. Thank you”

The training was well presented friendly, approachable presenters!”

“I found the Safety aspects for passengers and Vehicle Checks the most useful aspect of the training. Thank you!”

We can deliver training to you or we can host the training at our premises, East Bentleigh site. Please contact us further to discuss your training needs

PH: 9575 5386 or email:

Coming soon: an eLearning module for the Theory section of the Driver Awareness Training which needs to be completed by participants prior to attending the practical sessions

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